Privacy Policy for “Loccal”

updated: 23 April 2026

1. Introduction
BITDEGREE ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Loccal (the "Platform"). Please read this policy carefully. By using the Platform, you consent to the data practices described in this statement.

2. Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect on the Platform includes:

a. Personal Data
Personally identifiable information that you voluntarily provide to us when you register with the Platform, such as your: Name, Email address, Phone number, and Physical address (for service delivery).

b. Financial Data
We do not process or store any financial payment card details. All payments for services are facilitated directly between Customers and Experts via Interac e-Transfer. We do not have access to your bank account details or transfer history. Experts provide their Interac e-Transfer email address to the Platform solely for the purpose of receiving payments directly from Customers.

c. Data from Your Device & Usage
Information our application and its partners automatically collect when you access the Platform, such as:

Device Information: Your mobile device’s unique device ID, model, operating system, and IP address.
Push Notification Token: A unique token (Firebase Cloud Messaging Token) used solely for the purpose of sending you push notifications related to your account and bookings.
Geo-Location Information: With your permission, we may request and track location-based information from your mobile device. This is used to assist you in entering service addresses and to help us determine service availability. You may change our access to this information in your device’s settings at any time.
Application Analytics: We collect anonymized data about your interactions with the Platform, such as the features you use, the pages you view, and the dates and times of your visits. This helps us understand usage patterns and improve the app.

d. Information Provided by Other Users

Reviews: If you are an Expert, Customers may write reviews about you and the service you provided. This content is collected and may be displayed publicly on your profile.

3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to:

Create and manage your account.
Facilitate Bookings by connecting Customers with Experts.
Display an Expert's public profile to potential Customers.
Email you regarding your account or bookings.
Send you push notifications regarding activity on your account, such as booking status changes.
Monitor and analyze usage and trends to improve your experience with the Platform.
Resolve disputes and troubleshoot problems.

4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a. By Law or to Protect Rights: We may share your information as permitted or required by any applicable law, rule, or regulation, or to protect the rights, property, and safety of others.

b. Third-Party Service Providers: We share your information with third parties that perform services for us or on our behalf, including Google Firebase for database hosting, authentication, and cloud functions.

c. To Other Users on the Platform:

For Customers: To facilitate a Booking, we will share your first name and the service address you provide with the Expert you have selected.
For Experts: Your public profile information, including your name, average rating, and number of completed jobs, is visible to all users of the Platform. When a Booking is made, we will share your contact information with the Customer to facilitate payment via e-Transfer.

5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13.

7. Your Privacy Rights
You may at any time review or change the information in your account or terminate your account by logging into your account settings or by contacting us. Upon your request, we will deactivate or delete your account and information from our active databases, except where retention is required for legal or fraud-prevention purposes.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. Your Canadian Privacy Rights
Our practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). As a resident of Canada, you have the Right to Access and the Right to Correction of your personal information. To exercise these rights, please contact us.

10. International Data Transfers
Our company is based in India and our primary technology partner (Google Firebase) may store and process your data in various locations around the world. By using the Platform, you consent to this transfer.

11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:

BITDEGREE
Gujarat, India
support@bitdegree.cloud